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Frequently Asked Questions

Here are some of our FAQs and Rules of the Property.

Please read carefully! Thank You!

  • How do I book to stay at The Casa Getaway?
    We ask that guests fill out our contact form with their contact information and the days that you wish to book. Our house-takeovers will require a 50% non refundable deposit at time of booking. The balance is due 4 weeks before arrival date (see cancellation policy). If you have a special request we will do our best to accommodate. To book only a room, once again please fill out the contact form letting us know what dates and which room you are requesting. Our response time is quick to let you know if the room is available for your dates requested.
  • When is check-in and check-out time at The Casa Getaway?
    Our summer and winter hours are; check-in at 3 pm, check out 11:00 am.
  • What is The Casa Getaway cancellation policy?
    Full house take-over will require 50% non refundable deposit upon booking. Balance due 4 weeks before arrival. Individual room request, full payment required at time of booking also non-refundable. Should an issue take place, we will do the very best to move the booking to another date based on availability.
  • What days is The Casa Getaway open?
    The Casa Getaway is open for both weekday and weekend bookings. Just let us know how many days you wish to book and which room or if house take-over.
  • Will food be provided at The Casa Getaway?
    All food and beverage requirements are the responsibility of the guests. We do have our amazing Culinary Chef Nicole whom is available to provide our guests with a quote on many meal packages that she offers! Nicole is fantastic and we highly recommend her.
  • Does the Casa Getaway accept payment through major credit/debit cards like American Express, Discover, Chase, Visa, Mastercard?
    The Casa Getaway accepts only secure E-transfer for all payments at this time. Thanks! 😁
  • What is The Casa Getaway Covid policy?
    The Casa Getaway is a Covid free community. It is imperative that if you have any signs or symptoms of Covid that you do not attend. Please ensure that you are Covid free before attending. We reserve the right to ask patrons to leave if they show signs or symptoms of Covid, without refund.
  • Is there any conduct that can be considered as inappropriate
    Overly drunk and disorderly behaviour is not tolerated; as is any behaviour that is deemed illegal in Ontario. We maintain a no pressure relaxed atmosphere at all times. You will be asked to leave if you violate the rules without refund. Multiple infractions will result in being banned from The Casa Getaway.
  • Are towels, linens, pillows and toiletries provided?
    Yes. Linens and pillows are provided for each room. Towels are provided in the bathrooms. Please bring your own beach towel for the pool. Toiletries are provided in every bathroom.
  • What is the Casa Getaway like?
    The Casa Getaway is unique, and unlike any other venue. We have opened our home for others to experience the freedom of being at an adults only country getaway. We have several rooms available in the house. Each one is a different theme so your stay with us will be unique. The heated salt-water pool area is very spacious and secluded so you can be as relaxed as you like. The outdoor gazebo is a great place to talk, relax, have fun and enjoy your favorite herb. The heated waterfall will make you forget that the city even exists. Immerse yourself in the hot tub and enjoy the moment. The view is spectacular during the day, and equally as breathtaking at night with the bonfire casting its warm glow over the countryside. We want you to make our home, your home for your stay. We are a stress free environment, where getting to know others and making new friends is normal. It is a resort/spa type atmosphere, but only more private. Our brilliant services are available for booking to make your stay even more brilliant! The Chef, RMT, Aesthetician and Reiki services require minimum three bookings and must be paid in advance. The Casa Getaway will become your new Happy Place, your secret escape from reality! Many attend once and begin planning their return visit.
  • Is there an exercise area at The Casa Getaway?
    Yes. We have a large room set up with a universal gym, weight bench, free weights, treadmill and a spectacular view of the countryside while you work out.

Rules

  1. Please leave the house as clean as you found it! 

  2. No abusive behaviour of any type will be permitted!

  3. No Glass Containers & Bottles around pool & hot tub area!

  4. No smoking or vaping in the house.  We are GREEN friendly but ask that any smoking be done outside.  No illegal drugs of any type are permitted! 

  5. No pets or children allowed. Should you choose to bring a pet, you will be asked to leave and without refund. Documented Service Animals are permitted!

  6. All Guests must be over 35 years of age to attend The Casa Getaway!

  7. Liability waiver MUST be signed upon check-in!

  8. ABSOLUTELY NO DRINKING AND DRIVING!

  9. We reserve the right to ask you to leave the property if the rules and guidelines are not respected, without any compensation on our part. In some cases, this may lead to forbidden access to  The Casa Getaway in the future!

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